When the COVID-19 crisis began to unfold in California during the week of March 9, 2020, UCR Health, the clinical arm of the UCR School of Medicine, started ramping up telehealth services for its patients.

Telehealth allows clinical teams to use computers and wireless devices to deliver healthcare to patients in their own homes. UCR Health had been using telehealth tools to reach individuals in underserved communities for several years. It has now shifted the majority of visits to a telehealth model across all its practices.

In this video, Dr. Donald W. Larsen, CEO of UCR Health, explains what the physician-patient relationship looks like in telemedicine, and shares how the platform has allowed UCR Health to maintain its clinic volume and high quality of patient care. Dr. Gerald A. Maguire, professor and chair of psychiatry and neuroscience, discusses the success of telepsychiatry during this uncertain time of heightened fear, stress, and anxiety. Celia Scoggins, director of ambulatory operations talks about operations during UCR Health’s shift to telemedicine. 

Header image credit: Intel Free Press.